is property of
Bike Express Sarl
Rue des Ronzades 5
Flat for rent in 1227 Les Acacias


These general conditions of sale apply to all orders placed on the website, which reserves the right to adapt or modify these general conditions of sale at any time. In case of modification, the general conditions of sale in force on the day of the order will be applied to each order.


All offers of products, services and delivery methods, at the prices indicated in Swiss Francs for Switzerland, in Euros for the Euro zone and in Dollars or Euros for the rest of the world, are valid worldwide within the limit of available stocks.

The items we sell are described and presented with the utmost accuracy. If, despite all our precautions, errors may have occurred, we could in no case be committed to this fact.

The photos representing the products are only indicative because of the alterations that may exist due to their transcription on the site.Also, differences may arise from the color of the raw material of the object, patterns, its size, cut, etc.

Except in the event of a guarantee, any operation between and its customers, not contested within 14 days of delivery, cannot give rise to a complaint.

Labor is not guaranteed in the event of a change of part within the framework of an after-sales service under warranty from an external service provider.


Any purchase order signed by the consumer by clicking constitutes an irrevocable acceptance which can only be called into question within the limits provided for in these general conditions of sale.

The click associated with the authentication and non-repudiation procedure and the protection of the integrity of messages constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature.


The order can only be registered on the site if you have clearly identified yourself:

either, by entering your customer code (login + password), which is strictly personal to you

or by creating an account on if you have not yet registered.

Any order implies acceptance of the prices and description of the products available for sale. The contract is formed when the confirmation of your order is issued.

As soon as your order is validated, it will be sent to our logistics services for processing.

You will then receive a first automatic acknowledgment e-mail. But at any time, you can get information about your order by contacting us:

by mail

by phone on +41 22 347 12 275. PRICES

The prices are indicated in Swiss francs taking into account the Swiss VAT in force.

Keep your invoice, it will be used in the event of an exchange or refund.

Bike Express Sarl reserves the right to modify its prices at any time but undertakes to apply the rates in force which will have been indicated to you at the time of your order, subject to availability on that date.


By credit card

Payment is made on our partner’s secure banking server (Stripe). This implies that no banking information concerning you passes through the site. Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank.

By Paypal

Payment is made on the secure Paypal server. This implies that no banking information concerning you passes through the site. Payment by Paypal is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank.


Your credit card details are encrypted using SSL (Secure Socket Layer) and never pass unencrypted over the network. Payment is made directly to the bank. Bike Express Sarl has no access to these details, and does not keep them on its servers. This is why they are asked again for each new transaction on our site.

Title retention clause

The products remain the property of Bike Express Sarl until full receipt of the order by However, from the delivery, the risks of the delivered goods are transferred to the customer.

Default of payment reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. ‘administration.


The average shipping time is between 1 and 3 working days for Switzerland for material in stock in the store. Bike Express Sarl undertakes to respect this shipping deadline as much as possible. Regarding models in stock with our suppliers, the time will then be between 10 and 20 days, i.e. the time for delivery to the store, the time for preparing the package and its shipment to your home. In the case of a model not available in store and at our supplier, we will contact you as soon as possible to give you a product availability date and a delivery date. We strongly advise you to contact us before placing your order in order to know the availability of the products. Then allow between 48 hours and 72 hours (average time observed in Switzerland) for the transport of your package by the services of the carriers. Delivery of all packages is provided by either La Poste or an independent private carrier. It is imperative as a customer that you check the good condition of the goods upon receipt thereof. If any problem arises (breakage, damaged goods, etc.), you must absolutely refuse the goods and specify the exact and clear reason to the carrier. No return will be accepted for breakage or deterioration of the equipment if this reason has not been reported to the carrier who delivered and if you have not recovered a photocopy or any copy indicating the cause of rejection. are given for information only and are subject to change in the event of a problem with the carrier or our supplier. We will always do our best to meet the first announced deadline.

Deliveries outside Switzerland are subject to any customs charges as well as import VAT, these charges being the responsibility of the customer.

We strongly advise you to contact us by phone at +41 22 347 12 27 or by email in order to know the availability of the product (s). If an imperative delivery time has been agreed, the seller will notify the customer as soon as the impossibility is foreseen by agreeing on a new date without any compensation being demanded for any reason whatsoever. Similarly, no compensation can be claimed if an item cannot be delivered: either following an unforeseen stoppage of production, or following strikes, accidents, natural disasters, inability to obtain supplies or any other cause beyond our control. from Switzerland, the average delivery time is 5 to 10 days in Europe and 15 days in the rest of the world.

For more information, contact our customer service via our or by phone on +41 22 347 12 27.


For an order in Switzerland of less than CHF 100.- including tax, the contribution to the minimum shipping costs and to the product packaging is CHF 9.80.- in the majority of cases, except in the case of contrary indications stipulated on the Product sheet.For any order in Switzerland greater than or equal to CHF 100.- TTC Bike Express Sarl offers you the shipping costs.The shipping costs are never offered for a shipment outside Switzerland.


“Satisfied or refunded”, this is the motto of Bike Express Sarl!

Our team seeks your satisfaction above all. undertakes to exchange any item that is the subject of a problem of size, adaptation or satisfaction.The withdrawal period is 14 days, after receipt or withdrawal of your order, for non professionals.

Shipping and return costs are the responsibility of the buyer.

The exchange or refund of items that do not suit you must be in their original packaging.

Items that have suffered deterioration after receipt validated and checked by the customer cannot be exchanged.

To do this, send your package RECOMMENDED and accompanied by a copy of the invoice with the amount traced and replaced by “GUARANTEED RETURN” to this address: Bike Express Sarl, Rue des Ronzades 5, 1227 Les Acacias. It is important to specify no commercial customs value if you are sending the package from the European Union.

Returns of goods must be sent by post, RECOMMENDED. Under no circumstances can BIKE EXPRESS SARL be held responsible for the loss or deterioration of returned packages for exchange. Return shipping costs cannot be reimbursed under any circumstances; cash on delivery packages will be systematically refused.

The exchange is free, you do not pay a new flat-rate contribution to the shipping costs.


At any time, “you have the right to access, modify, rectify and delete data which you provide. When ordering, we suggest that you receive promotional offers. If you wish to receive such offers, simply check the following sentence: I wish to receive the Newsletter. You can also change your subscription by clicking on the link at the bottom of each Newsletter or by going to your account. You can also make a request to our services by mail to BIKE EXPRESS SARL, Rue des Ronzades 5, 1227 Les Acacias, or by email.


In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale.


The company BIKE EXPRESS SARL could not be held responsible for the inconveniences and damages relating to the use of the Internet network such in particular a rupture in the service, the presence of computer viruses or external intrusions or more generally all cases qualified of force majeure by the courts.In the event of a dispute, an amicable solution will be sought before any legal action. Failing this, any legal action will be brought before the competent courts that the plaintiff can seize at his choice: the jurisdiction of the place where the defendant remains, of the place of the actual delivery of the thing or of the place of performance of the service. service.

These conditions are subject to Swiss law.


Any reproduction, even partial, of the elements of the site requires the prior written consent of BIKE EXPRESS SARL.